Update - We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal. We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause. Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
Completed -
This scheduled maintenance has completed and all billing services have resumed normal operations. Please contact our support team if you encounter any difficulties accessing your billing account services.
Feb 11, 05:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:00 UTC
Scheduled -
We will be performing maintenance to our US and UK Billing (cp.hostek.com / cp.hostek.co.uk) servers at 11PM CST [5AM UCT] time this evening.
During this process the billing and WCP Control Panels may be unavailable or experience intermittent downtime during this process. However, Customer sites and services will remain unaffected.
We anticipate this process to take 30 minutes at most.
If you require support during this time, please email support@hostek.com
Feb 10, 17:01 UTC