Increased Support Request Volume Causing Longer Response Times
Monitoring - We are still experiencing a higher-than-normal volume of support requests, which may result in longer response times than usual.

All tickets are being addressed in the order they are received. Issues involving service outages or downtime are being prioritized to minimize customer impact.

Our Support team is actively working through the queue, and all services remain operational at this time.

To help us respond as efficiently as possible, we kindly ask that you do not open multiple tickets or initiate additional chat requests for the same issue, as this increases overall wait times and may delay responses for everyone.

Customers on our Cloud platform continue to receive faster response times, and urgent issues may be reported using the phone number provided in our most recent newsletter.

Customers on Shared hosting who require reduced wait times may purchase Priority Support, which provides expedited handling of support requests.

We appreciate your patience and understanding as we work to restore normal response times.
Jan 08, 2026 - 19:52 UTC
Issue affecting PayPal Payments
Identified - We are aware of a complication affecting our ability to take payments using PayPal.
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.

We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC

About This Site

Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
90 days ago
99.95 % uptime
Today
STL Region Operational
90 days ago
99.94 % uptime
Today
REA Region Operational
90 days ago
99.81 % uptime
Today
ASH Region Operational
90 days ago
99.99 % uptime
Today
ATL Region Operational
90 days ago
100.0 % uptime
Today
ENF Region Operational
90 days ago
100.0 % uptime
Today
ColdFusion Services Operational
Shared Services Operational
Customer Support Operational
Client Portal Operational
External Internet Service Operational
Common 3rd-Party Services Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 31, 2026

No incidents reported today.

Jan 30, 2026
STL Network
Resolved - This incident has been resolved.
Jan 30, 15:44 UTC
Monitoring - The issue is resolved, we are continuing to monitor
Jan 30, 12:14 UTC
Investigating - We are aware of an issue affecting some parts of the STL (St Louis) network.
Our team are investigating and further updates will be provided
Jan 30, 11:58 UTC
Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
SQL1-P4STL Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:00 UTC
Scheduled - Shared MSSQL server SQL1-P4STL will be undergoing maintenance during this time. Databases will be placed in to read-only mode for the majority of the maintenance.
Jan 24, 00:34 UTC
SQL11-STL Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:30 UTC
Scheduled - Shared MSSQL server SQL11-STL will be undergoing maintenance during this time. Databases will be placed in to read-only mode for the majority of the maintenance.
Jan 24, 00:35 UTC
Jan 23, 2026
SQL1-P4 Extended Maintenance
Resolved - This incident has been resolved.
Jan 23, 10:35 UTC
Identified - SQL1-P4 is still undergoing scheduled maintenance. We are working to complete this as soon as possible.
Jan 23, 07:24 UTC
SQL6-STL Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 06:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 23, 04:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 01:30 UTC
Scheduled - The shared MSSQL server SQL6-STL will be undergoing maintenance during this time. Databases will be placed into read-only mode for most of this time and there will be brief periods of downtime
Jan 23, 00:40 UTC
SQL1-P4 Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 00:00 UTC
Scheduled - Shared MSSQL server SQL1-P4 will be undergoing upgrades. There will be periods of instability and downtime.
Jan 21, 05:40 UTC
Jan 22, 2026
Extended SQL11-STL Maintenance
Resolved - This incident has been resolved.
Jan 22, 07:34 UTC
Investigating - The scheduled maintenance on SQL11-STL is taking longer than anticipated. We are working to complete this work as quickly as possible.
Jan 22, 07:11 UTC
SQL11-STL Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 UTC
Scheduled - The shared MSSQL server SQL11-STL will be undergoing upgrades. There will be periods of instability and downtime.
Jan 21, 05:38 UTC
Jan 21, 2026

Unresolved incidents: Issue affecting PayPal Payments, Increased Support Request Volume Causing Longer Response Times.

Jan 20, 2026
Mail19 - Unavailable
Resolved - The underlying issue and the unplanned maintenance to address ongoing stability has been completed earlier than expected.
The server Mail-19 is now back under normal operation, although we will continue to monitor it closely.
Jan 20, 19:39 UTC
Identified - The issue affecting Mail-19 has been identified.
The server has been running normally for a short time.
We now need to proceed with unplanned maintenance in order to keep the service stable and performant moving forward.

We anticipate the maintenance to take no more than 2 hours to complete.
During this time service access will be intermittent.
Expected time of completion: 3pm CST // 9pm UTC.
Jan 20, 19:04 UTC
Investigating - We are aware shared mail server "MAIL-19" is currently offline.
We are investigating the cause and will provide updates shortly.
Jan 20, 15:48 UTC
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Shared SQL Server Maintenance
Resolved - All SQL Server maintenance has concluded.
Jan 17, 04:00 UTC
Update - Maintenance on SQL5-STL has concluded.
Jan 17, 02:53 UTC
Identified - Shared MSSQL Servers SQL4-STL and SQL5-STL will be undergoing upgrades during this time. For most of this period, only the ability to write to databases will be affected. There will be other short periods of complete unavailability as the servers are rebooted.
Jan 17, 01:09 UTC
← Incident History Powered by Atlassian Statuspage