Update - We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal. We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause. Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
Resolved -
Update: Following our investigation, we have confirmed that this incident was caused by a hardware failure within our upstream datacentre provider's network infrastructure.
Our provider has successfully restored services by migrating network traffic onto redundant infrastructure. We will continue to monitor the environment closely while they complete their post-incident investigation and implement any necessary corrective actions.
We apologise for any inconvenience this incident may have caused and appreciate your patience while the issue was resolved.
Jul 6, 13:30 UTC
Monitoring -
The network issue affecting STL has been resolved. We will continue to closely monitor the network and perform further investigations.
Jul 6, 09:56 UTC
Investigating -
We are currently investigating a network issue affecting the St Louis network. More information will be provided.
Jul 6, 09:00 UTC