Monitoring - Thanks for your patience during this week, as the US celebrates the Thanksgiving Holiday. While we have staffing in place 24/7 during this week, we do expect higher than normal response times, and thank you for your patience. This period ends with the conclusion of Cyber Monday, 12/1, at 11pm Eastern time. Thank you!
Nov 23, 2025 - 20:49 UTC
Resolved -
The missing chat widget is back where it should be. We apologise for any inconvenience that may have caused.
Nov 20, 17:21 UTC
Investigating -
We are aware the support "Widget" for contacting our support team from the UK billing control panel is not displaying. For customers needing to contact our teams, please email support@hostek.com
Nov 20, 12:28 UTC
Completed -
The scheduled maintenance has been completed.
Nov 18, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 UTC
Scheduled -
Notice: We are performing essential maintenance on our network firewall infrastructure located in Ashburn, VA (ASH), POD01. This maintenance is crucial to enhance the reliability and performance of our network services.
Schedule: Location: Core Network - Ashburn (ASH)
Date & Time: Monday 17th November 2025 @ 18:00 CST
Expected Duration: 4 hour maintenance window.
Impact: During the maintenance period network services will be unavailable for short durations while we migrate traffic, and our team will work to keep disruptions to a minimum. We anticipate a total outage period of approximately 5-10mins, spread over the four hour maintenance period.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.
Nov 14, 19:09 UTC