Update - Status: Investigating
Impact: Websites and related services on Falcon are currently unavailable
What’s Happening
A separate server has experienced an unexpected service interruption. This issue is not related to the previously reported hardware degradation on another system (Merlin).
Services hosted on Falcon are currently offline while our engineering team works to restore availability.
What We’re Doing
Our team is actively investigating the cause of the interruption and taking corrective action to safely restore services.
We are prioritizing:
- System stability
- Data integrity
- Safe service restoration
Further updates will be provided as we make progress.
Feb 24, 2026 - 00:19 UTC
Impact: Websites and related services on Falcon are currently unavailable
What’s Happening
A separate server has experienced an unexpected service interruption. This issue is not related to the previously reported hardware degradation on another system (Merlin).
Services hosted on Falcon are currently offline while our engineering team works to restore availability.
What We’re Doing
Our team is actively investigating the cause of the interruption and taking corrective action to safely restore services.
We are prioritizing:
- System stability
- Data integrity
- Safe service restoration
Further updates will be provided as we make progress.
Feb 24, 2026 - 00:19 UTC
Investigating - Our team is continuing to look into the issue surrounding Falcon.
This is affecting a small subset of customers hosting out of the UK "ENF" location
Further updates will be provided as we work through our investigations
Feb 23, 2026 - 22:34 UTC
This is affecting a small subset of customers hosting out of the UK "ENF" location
Further updates will be provided as we work through our investigations
Feb 23, 2026 - 22:34 UTC
Identified - What’s Happening
One of our production servers experienced underlying hardware issues affecting disk performance. While the system is online and operational, it is currently running in a degraded state while storage is rebuilding.
As a result, customers may experience:
Slow website load times
- Database (MySQL) errors
- Application instability
- Email services appear to be functioning normally at this time, and we are continuing to monitor closely.
What We’re Doing
We are actively working on two parallel recovery paths to restore full stability as quickly as possible:
1. Hardware Remediation
Replacement components are en route and expected within 24 hours. Once installed, we will assess whether this fully resolves the performance degradation.
2. Provisioning a New Server
A brand-new server has been procured and is currently being built. This will allow us to restore services onto fresh infrastructure if that path proves faster or more stable.
We will proceed with whichever solution restores full service in the shortest and safest timeframe.
What You Can Expect
- Performance may remain inconsistent during the storage rebuild process.
- Some database-driven sites may intermittently show errors.
- We are prioritizing system stability and data integrity above all else.
- We will provide further updates as we reach key milestones.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future.
Feb 23, 2026 - 23:05 UTC
One of our production servers experienced underlying hardware issues affecting disk performance. While the system is online and operational, it is currently running in a degraded state while storage is rebuilding.
As a result, customers may experience:
Slow website load times
- Database (MySQL) errors
- Application instability
- Email services appear to be functioning normally at this time, and we are continuing to monitor closely.
What We’re Doing
We are actively working on two parallel recovery paths to restore full stability as quickly as possible:
1. Hardware Remediation
Replacement components are en route and expected within 24 hours. Once installed, we will assess whether this fully resolves the performance degradation.
2. Provisioning a New Server
A brand-new server has been procured and is currently being built. This will allow us to restore services onto fresh infrastructure if that path proves faster or more stable.
We will proceed with whichever solution restores full service in the shortest and safest timeframe.
What You Can Expect
- Performance may remain inconsistent during the storage rebuild process.
- Some database-driven sites may intermittently show errors.
- We are prioritizing system stability and data integrity above all else.
- We will provide further updates as we reach key milestones.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future.
Feb 23, 2026 - 23:05 UTC
Update - We are continuing to investigate the issues presented with server "Merlin".
The server is currentlty online.
We are aware the MySQL/ MariaDB service is not operating.
We will provide further updates as we have more information
Feb 23, 2026 - 15:25 UTC
The server is currentlty online.
We are aware the MySQL/ MariaDB service is not operating.
We will provide further updates as we have more information
Feb 23, 2026 - 15:25 UTC
Investigating - We are currently investigating an issue with shared server known as "Merlin".
This is affecting a small subset of customers hosting out of the UK "ENF" location.
Further updates will be provided
Feb 23, 2026 - 11:57 UTC
This is affecting a small subset of customers hosting out of the UK "ENF" location.
Further updates will be provided
Feb 23, 2026 - 11:57 UTC
Monitoring - Hello,
We are currently experiencing an influx of support tickets for various reasons, and appreciate everyone's patience while we work through the backlog. Cloud customers are encouraged to call into the cloud priority line ONLY IF their service is offline, so we can prioritize those issues. Thank you all for your patience,
Feb 23, 2026 - 22:22 UTC
We are currently experiencing an influx of support tickets for various reasons, and appreciate everyone's patience while we work through the backlog. Cloud customers are encouraged to call into the cloud priority line ONLY IF their service is offline, so we can prioritize those issues. Thank you all for your patience,
Feb 23, 2026 - 22:22 UTC
Update - We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal.
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
About This Site
Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.
Network Infrastructure
Operational
STL Region
Operational
REA Region
Operational
ASH Region
Operational
ATL Region
Operational
ENF Region
Operational
ColdFusion Services
Operational
Shared Services
Partial Outage
Customer Support
Degraded Performance
Client Portal
Operational
External Internet Service
Operational
Common 3rd-Party Services
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Intercom Email
Operational
Intercom Chats and Posts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.