Increased Support Request Volume Causing Longer Response Times
Monitoring - We are currently experiencing a higher-than-normal volume of support requests, which may result in longer response times than usual.

All tickets are being addressed in the order they are received. Issues involving service outages or downtime are being prioritized to minimize impact.

To help us respond as efficiently as possible, we kindly ask that you do not open multiple tickets or initiate additional chat requests for the same issue, as this increases overall wait times and may delay responses for everyone.

Our support team is actively working through the queue, and all services remain operational at this time. We appreciate your patience and understanding.
Jan 08, 2026 - 19:52 UTC

About This Site

Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
90 days ago
99.96 % uptime
Today
STL Region Operational
90 days ago
99.99 % uptime
Today
REA Region Operational
90 days ago
99.81 % uptime
Today
ASH Region Operational
90 days ago
99.99 % uptime
Today
ATL Region Operational
90 days ago
100.0 % uptime
Today
ENF Region Operational
90 days ago
100.0 % uptime
Today
ColdFusion Services Operational
Shared Services Operational
Customer Support Operational
Client Portal Operational
External Internet Service Operational
Common 3rd-Party Services Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 16, 2026
STL Electrical Works
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 UTC
Scheduled - Status: At Risk
Location: STL (St. Louis) - USA
When: Friday, January 16th, 2025, from 6:00 PM to Midnight (CST) // 00:00am to 06:00am (UTC)
Expected Duration: Approximately 6 hours

We have been informed of upcoming electrical infrastructure upgrades at the facility where our systems are housed. As part of this work, the utility provider will be carrying out a full-building power shutdown during the window noted above.

During this period, normal building power will be unavailable. Essential building systems such as access control and emergency lighting will remain operational, while non-essential services (including elevators and certain building amenities) will be offline until power is restored.

Service Impact
We do not expect any interruption to your servers or hosted services. On site generator systems are fully maintained, tested, and fueled to ensure continuous operation throughout the maintenance window.
As an added precaution, there has been a complete additional generator inspection in the week before the event. Datacenter service teams will also be on-site for the full duration to monitor systems and oversee the transition back to utility power.

If you have any questions, please feel free to reach out to our support team.

Thank you,
Hostek Support Team
Jan 14, 09:07 UTC
Jan 15, 2026
CP1-REA, CP2-REA, WP1-REA Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 UTC
Scheduled - The database services on CP1-REA, CP2-REA, and WP1-REA will be temporarily disrupted while upgrades are being performed.
Jan 14, 21:16 UTC
Jan 14, 2026

No incidents reported.

Jan 13, 2026
US Billing and WCP Control Panels - Unavailable due to Upgrades
Completed - The scheduled maintenance has been completed.
Jan 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 UTC
Scheduled - We will be performing an upgrade to our US Billing Control Panel (cp.hostek.com) at 11PM CST [5AM UCT] time this evening.

During this process the billing and WCP Control Panels may be unavailable or experience intermittent downtime during this process. However, Customer sites and services will remain unaffected.

We anticipate this upgrade to take 2 hours at most.

If you require support during this time, please email support@hostek.com
Jan 13, 02:16 UTC
Jan 12, 2026
UK Billing Control Panel - Unavailable due to Upgrades
Completed - The scheduled maintenance has been completed.
Jan 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 18:00 UTC
Scheduled - We will be performing an upgrade to our UK Billing Control Panel (cp.hostek.co.uk) at 6pm UK time this evening.
The Control Panel may be unavailable or experience intermittant downtime during this time.

Customer sites and services will not be affected.
We anticipate this upgrade to take 2 hours at most.

If you require support during this time, please email support@hostek.com
Jan 12, 16:16 UTC
Jan 11, 2026
CP21, CP22, CP30, WP2 Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 06:00 UTC
Scheduled - The database services on CP21, CP22, CP30, and WP2 will be temporarily disrupted while upgrades are being performed.
Jan 10, 18:04 UTC
Data Centre Network Maintenance – Enfield
Completed - The scheduled maintenance has been completed.
Jan 11, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:59 UTC
Scheduled - Notice:
The Enfield Data Centre will be performing urgent maintenance on core network switching infrastructure. This work is required to ensure continued stability and to prevent potential unplanned network interruptions.

Schedule:

Location:
UK:
Enfield Data Centre (ENF) – Core Network

Date & Time:
Saturday 10th January 2026 @ 23:59 UTC
to
Sunday 11th January 2026 @ 06:00 UTC

Expected Duration:
Up to a 6-hour maintenance window.

Impact:
Brief periods of intermittent network connectivity may be experienced during the maintenance window.

We apologise for any inconvenience this may cause and appreciate your understanding as the data centre completes these necessary network improvements.
Jan 6, 10:03 UTC
Jan 10, 2026
CP7, CP14, CP16, CP19 Database Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 UTC
Scheduled - The database services on CP7, CP14, CP16 and CP19 will be temporarily disrupted while upgrades are being performed.
Jan 9, 18:46 UTC
Jan 9, 2026

No incidents reported.

Jan 8, 2026

Unresolved incident: Increased Support Request Volume Causing Longer Response Times.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

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