Update - We apologise for the lack of updates following the shutdown of the server for further hardware replacement.
Customers of FALCON were emailed migration details, important information can be found below:
While the hardware replacement was successful, we took the decision to migrate customers to our existing, recently upgraded fully virtual environment in Reading.
This decision has been made to safeguard your data and provide a more stable and resilient hosting environment
To minimize further disruption we are migrating all account packages as they are - in the current hosting packages you use.
Your nameservers will remain in use, and we will transfer the hostname of existing server to the new server to reduce any reconfiguration that may be required by customers.
In future we intend to re-address these points.
==MIGRATION PROGRESS==
The initial migration has completed.
While there were some errors and warnings which is to be expected our team is working on resolving these.
Some accounts may require a second migration attempt.
== NEXT STEPS ==
If you use our nameservers - ns1.pickaweb.co.uk // ns2.pickaweb.co.uk
Once your account has successfully transferred your DNS records will be automarically updates to point to the new server.
If you do not use our namservers:
Please update your DNS:
NEW IP: 5.10.29.28
When your data has transferred your site will be enabled.
Please note:
Data transfer speed depends greatly on the size of the packaged customer account being transferred.
Be patient during the process, our support team have no control over speed or order of accounts being transferred.
Our maximum account size on shared hosting is 30gb, if you are using more than the 30gb fair usage limit there may be difficulties in transferring your data.
We thank you for your patience over these last few days and look forward to providing a more stable hosting solution to you moving forward.
Feb 27, 2026 - 13:37 UTC
Customers of FALCON were emailed migration details, important information can be found below:
While the hardware replacement was successful, we took the decision to migrate customers to our existing, recently upgraded fully virtual environment in Reading.
This decision has been made to safeguard your data and provide a more stable and resilient hosting environment
To minimize further disruption we are migrating all account packages as they are - in the current hosting packages you use.
Your nameservers will remain in use, and we will transfer the hostname of existing server to the new server to reduce any reconfiguration that may be required by customers.
In future we intend to re-address these points.
==MIGRATION PROGRESS==
The initial migration has completed.
While there were some errors and warnings which is to be expected our team is working on resolving these.
Some accounts may require a second migration attempt.
== NEXT STEPS ==
If you use our nameservers - ns1.pickaweb.co.uk // ns2.pickaweb.co.uk
Once your account has successfully transferred your DNS records will be automarically updates to point to the new server.
If you do not use our namservers:
Please update your DNS:
NEW IP: 5.10.29.28
When your data has transferred your site will be enabled.
Please note:
Data transfer speed depends greatly on the size of the packaged customer account being transferred.
Be patient during the process, our support team have no control over speed or order of accounts being transferred.
Our maximum account size on shared hosting is 30gb, if you are using more than the 30gb fair usage limit there may be difficulties in transferring your data.
We thank you for your patience over these last few days and look forward to providing a more stable hosting solution to you moving forward.
Feb 27, 2026 - 13:37 UTC
Update - We have intentionally shut down the Falcon server for further hardware replacement.
The purpose of this is to improve stability of the server to enable migration of the accounts to a replacement server.
Feb 25, 2026 - 13:52 UTC
The purpose of this is to improve stability of the server to enable migration of the accounts to a replacement server.
Feb 25, 2026 - 13:52 UTC
Update - Server Falcon is currently online after further hardware replacements.
We are continuing to build a replacement server and further updates will be provided as we move through this process
Feb 25, 2026 - 12:19 UTC
We are continuing to build a replacement server and further updates will be provided as we move through this process
Feb 25, 2026 - 12:19 UTC
Update - We are aware that services hosted on the Falcon server are showing signs of instability once more. Our engineering team is actively investigating the issue and working to restore availability as quickly and safely as possible.
Feb 25, 2026 - 02:04 UTC
Feb 25, 2026 - 02:04 UTC
Monitoring - Server Falcon is currently online.
We are continuing with data integrity checks.
We are still seeing some file system errors, however for the most part the server seems stable.
We will continue to monitor the server closely while we finalize plans to migrate data to new hardware / virtual servers.
Further information regarding any upcoming migration will be provided here and via email.
Feb 24, 2026 - 16:34 UTC
We are continuing with data integrity checks.
We are still seeing some file system errors, however for the most part the server seems stable.
We will continue to monitor the server closely while we finalize plans to migrate data to new hardware / virtual servers.
Further information regarding any upcoming migration will be provided here and via email.
Feb 24, 2026 - 16:34 UTC
Identified - Update to Server Issue Affecting Falcon
We are currently performing comprehensive data integrity checks in preparation for a restoration of the operating system and associated services.
This step is necessary to ensure that any recovery actions are completed safely and without risk to customer data. Once these checks are complete, we will proceed with the most appropriate restoration path.
At this time, we do not have an estimated time for completion. Please be assured that our engineering team is actively working to resolve the issue as quickly and safely as possible.
We will provide further updates as meaningful progress is made.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future and improve overall platform resilience.
Feb 24, 2026 - 13:56 UTC
We are currently performing comprehensive data integrity checks in preparation for a restoration of the operating system and associated services.
This step is necessary to ensure that any recovery actions are completed safely and without risk to customer data. Once these checks are complete, we will proceed with the most appropriate restoration path.
At this time, we do not have an estimated time for completion. Please be assured that our engineering team is actively working to resolve the issue as quickly and safely as possible.
We will provide further updates as meaningful progress is made.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future and improve overall platform resilience.
Feb 24, 2026 - 13:56 UTC
Update - Status: Investigating
Impact: Websites and related services on Falcon are currently unavailable
What’s Happening
A separate server has experienced an unexpected service interruption. This issue is not related to the previously reported hardware degradation on another system (Merlin).
Services hosted on Falcon are currently offline while our engineering team works to restore availability.
What We’re Doing
Our team is actively investigating the cause of the interruption and taking corrective action to safely restore services.
We are prioritizing:
- System stability
- Data integrity
- Safe service restoration
Further updates will be provided as we make progress.
Feb 24, 2026 - 00:19 UTC
Impact: Websites and related services on Falcon are currently unavailable
What’s Happening
A separate server has experienced an unexpected service interruption. This issue is not related to the previously reported hardware degradation on another system (Merlin).
Services hosted on Falcon are currently offline while our engineering team works to restore availability.
What We’re Doing
Our team is actively investigating the cause of the interruption and taking corrective action to safely restore services.
We are prioritizing:
- System stability
- Data integrity
- Safe service restoration
Further updates will be provided as we make progress.
Feb 24, 2026 - 00:19 UTC
Investigating - Our team is continuing to look into the issue surrounding Falcon.
This is affecting a small subset of customers hosting out of the UK "ENF" location
Further updates will be provided as we work through our investigations
Feb 23, 2026 - 22:34 UTC
This is affecting a small subset of customers hosting out of the UK "ENF" location
Further updates will be provided as we work through our investigations
Feb 23, 2026 - 22:34 UTC
Update - All customers of server: MERLN have been emailed.
Please check your inbox for instructions, copied here:
While the server itself is now online following hardware failure, there are unrecoverable file system corruptions which are preventing key services starting.
As we are unable to repair the OS and software corruptions in place, we have brought forward our plans to migrate customers from the Legacy "Pickaweb" hosting enviromnent into our recently upgraded cloud envionment in Reading.
To minimize further disruption we are migrating all account packages as they are - in the current hosting packages you use.
Your nameservers will remain in use, and we will transfer the hostname of existing server to the new server to reduce any reconfiguration that may be required by customers.
In future we intend to re-address these points.
As the current server hosting your data has corruptions throughut the filesystem, we are not able to perform a server to server direct transfer.
In this case we are needing to restore accounts from the last available backup.
his is requiring a two-step approach, where by we are first pulling account data from our backup system, compressing then transferring data to the new server hosted in Reading.
We have already started packaging the accounts for transfer, due to the amount of data we anticipate this will take up to 3 days to complete.
The accounts will be restored on the new server in batches, as transfers progress.
===WHAT CHANGES DO CUSTOMERS NEED TO MAKE===
If you use our nameservers:
(ns1.pickaweb.co.uk // ns2.pickaweb.co.uk)
You will not need to make any changes to DNS as we will update the records as the accounts restore.
If you do not use our nameservers:
We will provide notice when the transfer is complete, at this point we will provide the new IP for DNS updates.
We are not providing the new IP prior, as accounts have not yet transferred.
*Please subscribe to our status page for further updates
Please note:
Data transfer speed depends greatly on the size of the packaged customer account being transferred.
Our support team have no control over speed or order of accounts being transferred.
Our maximum account size on shared hosting is 30gb, if you are using more than the 30gb fair usage limit there may be difficulties in transferring your data.
We thank you for your patience over these last few days and look forward to providing a more stable hosting solution to you moving forward.
Feb 27, 2026 - 13:37 UTC
Please check your inbox for instructions, copied here:
While the server itself is now online following hardware failure, there are unrecoverable file system corruptions which are preventing key services starting.
As we are unable to repair the OS and software corruptions in place, we have brought forward our plans to migrate customers from the Legacy "Pickaweb" hosting enviromnent into our recently upgraded cloud envionment in Reading.
To minimize further disruption we are migrating all account packages as they are - in the current hosting packages you use.
Your nameservers will remain in use, and we will transfer the hostname of existing server to the new server to reduce any reconfiguration that may be required by customers.
In future we intend to re-address these points.
As the current server hosting your data has corruptions throughut the filesystem, we are not able to perform a server to server direct transfer.
In this case we are needing to restore accounts from the last available backup.
his is requiring a two-step approach, where by we are first pulling account data from our backup system, compressing then transferring data to the new server hosted in Reading.
We have already started packaging the accounts for transfer, due to the amount of data we anticipate this will take up to 3 days to complete.
The accounts will be restored on the new server in batches, as transfers progress.
===WHAT CHANGES DO CUSTOMERS NEED TO MAKE===
If you use our nameservers:
(ns1.pickaweb.co.uk // ns2.pickaweb.co.uk)
You will not need to make any changes to DNS as we will update the records as the accounts restore.
If you do not use our nameservers:
We will provide notice when the transfer is complete, at this point we will provide the new IP for DNS updates.
We are not providing the new IP prior, as accounts have not yet transferred.
*Please subscribe to our status page for further updates
Please note:
Data transfer speed depends greatly on the size of the packaged customer account being transferred.
Our support team have no control over speed or order of accounts being transferred.
Our maximum account size on shared hosting is 30gb, if you are using more than the 30gb fair usage limit there may be difficulties in transferring your data.
We thank you for your patience over these last few days and look forward to providing a more stable hosting solution to you moving forward.
Feb 27, 2026 - 13:37 UTC
Update - Update – Merlin:
Emergency replacement hardware is currently en route to our data center.
Once the new hardware is installed, we will perform comprehensive data integrity checks to ensure system consistency and stability. Following those checks, we will proceed with the safest and most effective restoration path to return the server to full performance.
Our team remains fully engaged and is prioritizing a safe and complete resolution.
Further updates will be provided as we reach key milestones.
Feb 24, 2026 - 14:01 UTC
Emergency replacement hardware is currently en route to our data center.
Once the new hardware is installed, we will perform comprehensive data integrity checks to ensure system consistency and stability. Following those checks, we will proceed with the safest and most effective restoration path to return the server to full performance.
Our team remains fully engaged and is prioritizing a safe and complete resolution.
Further updates will be provided as we reach key milestones.
Feb 24, 2026 - 14:01 UTC
Identified - What’s Happening
One of our production servers experienced underlying hardware issues affecting disk performance. While the system is online and operational, it is currently running in a degraded state while storage is rebuilding.
As a result, customers may experience:
Slow website load times
- Database (MySQL) errors
- Application instability
- Email services appear to be functioning normally at this time, and we are continuing to monitor closely.
What We’re Doing
We are actively working on two parallel recovery paths to restore full stability as quickly as possible:
1. Hardware Remediation
Replacement components are en route and expected within 24 hours. Once installed, we will assess whether this fully resolves the performance degradation.
2. Provisioning a New Server
A brand-new server has been procured and is currently being built. This will allow us to restore services onto fresh infrastructure if that path proves faster or more stable.
We will proceed with whichever solution restores full service in the shortest and safest timeframe.
What You Can Expect
- Performance may remain inconsistent during the storage rebuild process.
- Some database-driven sites may intermittently show errors.
- We are prioritizing system stability and data integrity above all else.
- We will provide further updates as we reach key milestones.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future.
Feb 23, 2026 - 23:05 UTC
One of our production servers experienced underlying hardware issues affecting disk performance. While the system is online and operational, it is currently running in a degraded state while storage is rebuilding.
As a result, customers may experience:
Slow website load times
- Database (MySQL) errors
- Application instability
- Email services appear to be functioning normally at this time, and we are continuing to monitor closely.
What We’re Doing
We are actively working on two parallel recovery paths to restore full stability as quickly as possible:
1. Hardware Remediation
Replacement components are en route and expected within 24 hours. Once installed, we will assess whether this fully resolves the performance degradation.
2. Provisioning a New Server
A brand-new server has been procured and is currently being built. This will allow us to restore services onto fresh infrastructure if that path proves faster or more stable.
We will proceed with whichever solution restores full service in the shortest and safest timeframe.
What You Can Expect
- Performance may remain inconsistent during the storage rebuild process.
- Some database-driven sites may intermittently show errors.
- We are prioritizing system stability and data integrity above all else.
- We will provide further updates as we reach key milestones.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future.
Feb 23, 2026 - 23:05 UTC
Update - We are continuing to investigate the issues presented with server "Merlin".
The server is currentlty online.
We are aware the MySQL/ MariaDB service is not operating.
We will provide further updates as we have more information
Feb 23, 2026 - 15:25 UTC
The server is currentlty online.
We are aware the MySQL/ MariaDB service is not operating.
We will provide further updates as we have more information
Feb 23, 2026 - 15:25 UTC
Investigating - We are currently investigating an issue with shared server known as "Merlin".
This is affecting a small subset of customers hosting out of the UK "ENF" location.
Further updates will be provided
Feb 23, 2026 - 11:57 UTC
This is affecting a small subset of customers hosting out of the UK "ENF" location.
Further updates will be provided
Feb 23, 2026 - 11:57 UTC
Monitoring - Hello,
We are currently experiencing an influx of support tickets for various reasons, and appreciate everyone's patience while we work through the backlog. Cloud customers are encouraged to call into the cloud priority line ONLY IF their service is offline, so we can prioritize those issues. Thank you all for your patience,
Feb 23, 2026 - 22:22 UTC
We are currently experiencing an influx of support tickets for various reasons, and appreciate everyone's patience while we work through the backlog. Cloud customers are encouraged to call into the cloud priority line ONLY IF their service is offline, so we can prioritize those issues. Thank you all for your patience,
Feb 23, 2026 - 22:22 UTC
Update - We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal.
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
About This Site
Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.
Network Infrastructure
Operational
STL Region
Operational
REA Region
Operational
ASH Region
Operational
ATL Region
Operational
ENF Region
Operational
ColdFusion Services
Operational
Shared Services
Partial Outage
Customer Support
Degraded Performance
Client Portal
Operational
External Internet Service
Operational
Common 3rd-Party Services
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Intercom Email
Operational
Intercom Chats and Posts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.