Monitoring - We have routed around the affected carrier.
More information on the issue can be observed here:
https://ecogent.cogentco.com/network-status
Sep 03, 2026 - 09:57 UTC
More information on the issue can be observed here:
https://ecogent.cogentco.com/network-status
Sep 03, 2026 - 09:57 UTC
Identified - Identified - Upstream Routing Issue
We have identified an upstream routing issue affecting connectivity for some customers in certain geographic locations and ISPs.
Hostek’s network and services are operating normally. The issue is occurring with an upstream provider and must ultimately be resolved by them.
In the meantime, we are actively exploring alternative routing options as well. Customers may continue to experience connectivity issues and latency while this issue persists.
We will keep monitoring the situation and provide updates as they become available.
Higher-than-normal response times are expected due to these ongoing issues and we appreciate your understanding.
Sep 03, 2026 - 05:57 UTC
We have identified an upstream routing issue affecting connectivity for some customers in certain geographic locations and ISPs.
Hostek’s network and services are operating normally. The issue is occurring with an upstream provider and must ultimately be resolved by them.
In the meantime, we are actively exploring alternative routing options as well. Customers may continue to experience connectivity issues and latency while this issue persists.
We will keep monitoring the situation and provide updates as they become available.
Higher-than-normal response times are expected due to these ongoing issues and we appreciate your understanding.
Sep 03, 2026 - 05:57 UTC
Investigating - We are investigating reports that some customers are unable to connect to their websites or servers from certain geographic locations and internet service providers.
Initial network traces indicate that affected traffic may be timing out before reaching the Hostek network, suggesting a possible upstream routing or provider issue. Our team is actively investigating and monitoring the situation. We will provide additional information as it becomes available.
Sep 02, 2026 - 21:14 UTC
Initial network traces indicate that affected traffic may be timing out before reaching the Hostek network, suggesting a possible upstream routing or provider issue. Our team is actively investigating and monitoring the situation. We will provide additional information as it becomes available.
Sep 02, 2026 - 21:14 UTC
Monitoring - We are currently experiencing higher-than-normal support request volume, which is resulting in longer response times from our Support team.
Our team is actively working through incoming requests as quickly as possible. Customers with existing requests do not need to submit additional tickets, as duplicate requests may contribute to further delays.
Hostek hosting services and infrastructure are not impacted by this event.
We appreciate your patience while our team works to return response times to normal.
Aug 26, 2026 - 19:31 UTC
Our team is actively working through incoming requests as quickly as possible. Customers with existing requests do not need to submit additional tickets, as duplicate requests may contribute to further delays.
Hostek hosting services and infrastructure are not impacted by this event.
We appreciate your patience while our team works to return response times to normal.
Aug 26, 2026 - 19:31 UTC
About This Site
Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.
Network Infrastructure
Operational
STL Region
Operational
REA Region
Operational
ASH Region
Operational
ATL Region
Operational
ENF Region
Operational
ColdFusion Services
Operational
Shared Services
Operational
Customer Support
Degraded Performance
Client Portal
Operational
External Internet Service
Partial Outage
Common 3rd-Party Services
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Intercom Email
Operational
Intercom Chats and Posts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.