Identified - Upstream Routing Issue We have identified an upstream routing issue affecting connectivity for some customers in certain geographic locations and ISPs.
Hostek’s network and services are operating normally. The issue is occurring with an upstream provider and must ultimately be resolved by them.
In the meantime, we are actively exploring alternative routing options as well. Customers may continue to experience connectivity issues and latency while this issue persists.
We will keep monitoring the situation and provide updates as they become available.
Higher-than-normal response times are expected due to these ongoing issues and we appreciate your understanding.
Posted Sep 03, 2026 - 05:57 UTC
Investigating
We are investigating reports that some customers are unable to connect to their websites or servers from certain geographic locations and internet service providers.
Initial network traces indicate that affected traffic may be timing out before reaching the Hostek network, suggesting a possible upstream routing or provider issue. Our team is actively investigating and monitoring the situation. We will provide additional information as it becomes available.
Posted Sep 02, 2026 - 21:14 UTC
This incident affected: External Internet Service.