Elevated Support Request Volume
Monitoring - We are currently experiencing higher-than-normal support request volume, which is resulting in longer response times from our Support team.

Our team is actively working through incoming requests as quickly as possible. Customers with existing requests do not need to submit additional tickets, as duplicate requests may contribute to further delays.

Hostek hosting services and infrastructure are not impacted by this event.

We appreciate your patience while our team works to return response times to normal.
Aug 26, 2026 - 19:31 UTC

About This Site

Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
90 days ago
99.94 % uptime
Today
STL Region Operational
90 days ago
99.73 % uptime
Today
REA Region Operational
90 days ago
100.0 % uptime
Today
ASH Region Operational
90 days ago
100.0 % uptime
Today
ATL Region Operational
90 days ago
100.0 % uptime
Today
ENF Region Operational
90 days ago
100.0 % uptime
Today
ColdFusion Services Operational
Shared Services Operational
Customer Support Degraded Performance
Client Portal Operational
External Internet Service Operational
Common 3rd-Party Services Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Intermittent Connectivity Issues from Certain Locations and ISPs
Resolved - We are no longer receiving reports of connectivity issues from upstream providers. All systems are operational at this time.
Sep 3, 21:32 UTC
Monitoring - We have routed around the affected carrier.
More information on the issue can be observed here:
https://ecogent.cogentco.com/network-status
Sep 3, 09:57 UTC
Identified - Identified - Upstream Routing Issue
We have identified an upstream routing issue affecting connectivity for some customers in certain geographic locations and ISPs.

Hostek’s network and services are operating normally. The issue is occurring with an upstream provider and must ultimately be resolved by them.

In the meantime, we are actively exploring alternative routing options as well. Customers may continue to experience connectivity issues and latency while this issue persists.

We will keep monitoring the situation and provide updates as they become available.

Higher-than-normal response times are expected due to these ongoing issues and we appreciate your understanding.
Sep 3, 05:57 UTC
Investigating - We are investigating reports that some customers are unable to connect to their websites or servers from certain geographic locations and internet service providers.

Initial network traces indicate that affected traffic may be timing out before reaching the Hostek network, suggesting a possible upstream routing or provider issue. Our team is actively investigating and monitoring the situation. We will provide additional information as it becomes available.
Sep 2, 21:14 UTC

Sep 2, 2026

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Email Delivery Delays – Mail16
Resolved - We have applied a fix, and email processing on mail16 has returned to normal. Previously queued messages are now being delivered, and new messages are processing without delay.

Our administrators are continuing to monitor mail flow and server performance to confirm the service remains stable.
Aug 27, 01:58 UTC
Investigating - We are investigating an issue affecting email processing on the mail16 server. Messages may remain queued, outbound delivery may be delayed, and some email clients may experience a timeout when sending.

Webmail remains accessible. Our administrators are actively working to restore normal mail flow. Please avoid repeatedly resending messages, as this could result in duplicate delivery once processing resumes.

We will provide another update as more information becomes available.
Aug 26, 21:53 UTC

Aug 26, 2026

Unresolved incident: Elevated Support Request Volume.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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