Identified - Good evening,
I realize that we are now going on a very extended period of high support wait times. I have brought on additional staffing to help alleviate the issue effective immediately. I also want you all to know that we take this incredibly seriously, and we are not ignoring you by any means. We have been hit by an unforeseen wave of critical updates in the first 3 weeks of January. We have also made it clear to our vendors that we need to be better made prepared for these types of things going forward.
Through all of this though, I realize most importantly that you all have businesses to run, and so I will continue to move things around to ensure we get this backlog cleared as quickly and as effectively as possible. As always, our management feedback e-mail is up and running to address your concerns (this is not used for escalations) at mgmt-feedback ]at] hostek.com.
Please help us as well by NOT opening duplicate tickets for the same issue. While you may hope this will get you noticed quicker, I promise you it does just the opposite. We have the ticket system setup very well now to ensure we handle things in the order of longest waiting tickets, and appreciate your cooperation while we get things normalized.
Thank you all for your continued patience.
Sincerely,
Joshua Brown
Managing Director
Hostek.com
Jan 31, 2026 - 01:23 UTC
I realize that we are now going on a very extended period of high support wait times. I have brought on additional staffing to help alleviate the issue effective immediately. I also want you all to know that we take this incredibly seriously, and we are not ignoring you by any means. We have been hit by an unforeseen wave of critical updates in the first 3 weeks of January. We have also made it clear to our vendors that we need to be better made prepared for these types of things going forward.
Through all of this though, I realize most importantly that you all have businesses to run, and so I will continue to move things around to ensure we get this backlog cleared as quickly and as effectively as possible. As always, our management feedback e-mail is up and running to address your concerns (this is not used for escalations) at mgmt-feedback ]at] hostek.com.
Please help us as well by NOT opening duplicate tickets for the same issue. While you may hope this will get you noticed quicker, I promise you it does just the opposite. We have the ticket system setup very well now to ensure we handle things in the order of longest waiting tickets, and appreciate your cooperation while we get things normalized.
Thank you all for your continued patience.
Sincerely,
Joshua Brown
Managing Director
Hostek.com
Jan 31, 2026 - 01:23 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal.
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
About This Site
Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.
Network Infrastructure
Operational
STL Region
Operational
REA Region
Operational
ASH Region
Operational
ATL Region
Operational
ENF Region
Operational
ColdFusion Services
Operational
Shared Services
Operational
Customer Support
Degraded Performance
Client Portal
Operational
External Internet Service
Operational
Common 3rd-Party Services
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Intercom Email
Operational
Intercom Chats and Posts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.