Elevated Support Request Volume
Monitoring - We are currently experiencing higher-than-normal support request volume, which is resulting in longer response times from our Support team.

Our team is actively working through incoming requests as quickly as possible. Customers with existing requests do not need to submit additional tickets, as duplicate requests may contribute to further delays.

Hostek hosting services and infrastructure are not impacted by this event.

We appreciate your patience while our team works to return response times to normal.
Aug 26, 2026 - 19:31 UTC

About This Site

Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
STL Region Operational
REA Region Operational
ASH Region Operational
ATL Region Operational
ENF Region Operational
ColdFusion Services Operational
Shared Services Operational
Customer Support Degraded Performance
Client Portal Operational
External Internet Service Operational
Common 3rd-Party Services Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2026

DNS Resolver Issues Affecting Email Delivery in STL
Resolved - We have been able to address the issue that caused the incident, and have verified the services are operating as intended.

Should you experience any issues, please let us know by contacting our support team.
Oct 14, 08:33 UTC
Monitoring - We have identified the cause of the DNS resolver issue and have implemented a fix.

Our team is actively monitoring the affected resolvers to verify that the issue has been fully resolved. We will continue to monitor the situation and provide further updates as needed.

We apologize for the inconvenience and appreciate your patience while we work to ensure service stability.
Oct 13, 21:55 UTC
Investigating - We are currently investigating a DNS resolver issue affecting customers hosted on Pod-2 and Pod-4 in our St. Louis (STL) data center. This issue is primarily impacting email delivery.

Affected DNS Resolvers:

Pod-2: 46.254.108.34, 46.254.108.35
Pod-4: 37.72.136.14, 37.72.136.15

Our cPanel Engineering and Network teams are actively investigating the issue and working toward a resolution.

We will provide further updates on this status page as more information becomes available. We apologize for the inconvenience and appreciate your patience while our teams work to resolve this issue.
Oct 13, 19:34 UTC

Oct 13, 2026

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

NTC4-P2STL
Resolved - This incident has been resolved.
Oct 8, 11:48 UTC
Monitoring - Our team has restored the services on the shared server.

We will continue to monitor the server’s health and performance.

For now, please continue to check here for any further updates.
Oct 8, 04:17 UTC
Identified - We have identified an issue affecting shared server NTC4-P2STL.

While we do not have an ETA at this time, we are working as quickly as possible.

Please note, this only affects server NTC4-P2STL.

Further updates will be provided as we progress.
Oct 7, 23:34 UTC

Oct 7, 2026

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

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