Update - Patching of vulnerable systems and the lifting of the port restrictions are well underway. However, this process will take some time as every server must be patched and its IP addresses reconfigured within the edge firewall.
Simultaneously, we are working on taking inventory of customers with cPanel VPS products that also must be patched and reaching out to customers as needed with further information.
We appreciate your continued patience and understanding of the need for the precautionary measures taken to preserve data security.
Apr 29, 2026 - 20:30 UTC
Simultaneously, we are working on taking inventory of customers with cPanel VPS products that also must be patched and reaching out to customers as needed with further information.
We appreciate your continued patience and understanding of the need for the precautionary measures taken to preserve data security.
Apr 29, 2026 - 20:30 UTC
Identified - A patch has been released, and our cPanel engineers are currently working to apply it to our shared cPanel servers before reversing our previous mitigation measures.
Once the issue has been marked resolved, VPS customers may apply the patch to their own servers using the WHM Software Update feature or by submitting a support request to have the team perform the update on their behalf.
Apr 28, 2026 - 22:21 UTC
Once the issue has been marked resolved, VPS customers may apply the patch to their own servers using the WHM Software Update feature or by submitting a support request to have the team perform the update on their behalf.
Apr 28, 2026 - 22:21 UTC
Investigating - cPanel has published a notice of a critical authentication vulnerability affecting supported versions of cPanel & WHM. As a precaution, we have temporarily restricted external access to cPanel and WHM ports 2083 and 2087 at the network edge while cPanel prepares a patch. cPanel identifies this firewall restriction as the current recommended workaround.
During this time, customers may be unable to access:
• cPanel via ports 2082 and 2083
• WHM via ports 2086 and 2087
• Webmail via ports 2095 and 2096
• Webdisk via ports 2077 and 2078
In addition, service (proxy) subdomains may be impacted, including:
• cpanel.yourdomain.com
• whm.yourdomain.com
• webmail.yourdomain.com
• webdisk.yourdomain.com
These “proxy subdomains” are simply friendly shortcuts that redirect to your server’s login services (like cPanel or webmail) without requiring a port number. Because they ultimately rely on the same underlying access points, they may not function during this restriction.
This does not indicate an outage of hosted websites, email delivery, DNS, FTP, or database services. Those services are expected to continue operating normally.
We are monitoring cPanel’s patch release and will restore access once the vulnerability has been addressed and we have completed validation.
You may read more about this vulnerability here:
https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
Thank you for your patience while we take this precaution to protect customer environments.
Apr 28, 2026 - 19:50 UTC
During this time, customers may be unable to access:
• cPanel via ports 2082 and 2083
• WHM via ports 2086 and 2087
• Webmail via ports 2095 and 2096
• Webdisk via ports 2077 and 2078
In addition, service (proxy) subdomains may be impacted, including:
• cpanel.yourdomain.com
• whm.yourdomain.com
• webmail.yourdomain.com
• webdisk.yourdomain.com
These “proxy subdomains” are simply friendly shortcuts that redirect to your server’s login services (like cPanel or webmail) without requiring a port number. Because they ultimately rely on the same underlying access points, they may not function during this restriction.
This does not indicate an outage of hosted websites, email delivery, DNS, FTP, or database services. Those services are expected to continue operating normally.
We are monitoring cPanel’s patch release and will restore access once the vulnerability has been addressed and we have completed validation.
You may read more about this vulnerability here:
https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
Thank you for your patience while we take this precaution to protect customer environments.
Apr 28, 2026 - 19:50 UTC
Update - We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 04, 2026 - 22:22 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal.
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 2026 - 15:47 UTC
About This Site
Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.
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