Monitoring - We are currently experiencing higher-than-normal support request volume, which is resulting in longer response times from our Support team.
Our team is actively working through incoming requests as quickly as possible. Customers with existing requests do not need to submit additional tickets, as duplicate requests may contribute to further delays.
Hostek hosting services and infrastructure are not impacted by this event.
We appreciate your patience while our team works to return response times to normal.
Aug 26, 2026 - 19:31 UTC
Resolved -
We have applied a fix, and email processing on mail16 has returned to normal. Previously queued messages are now being delivered, and new messages are processing without delay.
Our administrators are continuing to monitor mail flow and server performance to confirm the service remains stable.
Aug 27, 01:58 UTC
Investigating -
We are investigating an issue affecting email processing on the mail16 server. Messages may remain queued, outbound delivery may be delayed, and some email clients may experience a timeout when sending.
Webmail remains accessible. Our administrators are actively working to restore normal mail flow. Please avoid repeatedly resending messages, as this could result in duplicate delivery once processing resumes.
We will provide another update as more information becomes available.
Aug 26, 21:53 UTC
Aug 26, 2026
Unresolved incident: Elevated Support Request Volume.
Resolved -
This incident has been resolved.
Aug 20, 17:33 UTC
Monitoring -
We are currently experiencing higher-than-normal support request volume, which is resulting in longer response times from our Support team.
Our team is actively working through incoming requests as quickly as possible. Customers with existing requests do not need to submit additional tickets, as duplicate requests may contribute to further delays.
Hostek hosting services and infrastructure are not impacted by this event.
We appreciate your patience while our team works to return response times to normal.
Aug 14, 16:29 UTC
Resolved -
This incident has been resolved.
Aug 20, 17:32 UTC
Update -
We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at billing@hostek.com for any questions.
Feb 4, 22:22 UTC
Identified -
We are aware of a complication affecting our ability to take payments using PayPal. We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause. Please contact our billing team using billing@hostek.com if you have any questions.
Jan 21, 15:47 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 UTC
Scheduled -
Shared MySQL server MySQL9 will be undergoing upgrades at the specified time. During the time frame, database connections may be unavailable for the majority of the maintenance period.
Aug 13, 13:53 UTC