Resolved -
This incident has been resolved.
Sep 25, 18:50 UTC
Monitoring -
A block was found between the Hostek network and CloudFlare. While client servers were not affected by this, some devices may not have been able to connect to the Hostek network. Hostek team members were able to identify and resolve the cause of this block and connections are restored.
Sep 19, 20:15 UTC
Resolved -
This incident was resolved as of 16:30 CST 14/09/23
Sep 15, 08:12 UTC
Update -
We apologise for the delay in updates on this issue affecting users of shared server NTC20. Our team is working diligently to rebuild the server. Approximately 60% of websites are now online and the remainder will follow over the next short while. We apologise for any inconvenience this may have caused.
Sep 14, 20:41 UTC
Identified -
Server: NTC20 Class: Shared hosting Issue: Operating System Status: Identified, working toward resolution Detail: We are in the process of provisioning a replacement server for NTC20, and our team is actively working to resolve the issue. Rest assured that we will handle the migration of all sites and content to the new server seamlessly.
Estimated Resolution Time: 6:00 AM CST
We understand the importance of your online presence, and we sincerely apologize for any inconvenience this outage may have caused. Our team is committed to resolving this issue as swiftly as possible, and we will keep you updated on our progress.
Sep 14, 08:49 UTC
Resolved -
This incident has been resolved.
Sep 14, 08:42 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 12, 23:17 UTC
Investigating -
Between the hours of 2pm to 6pm CST customers may have noticed problems logging into their email. Hostek System Administrators were able to identify congestion that was causing high load and thus intermittent connectivity issues. This has since been resolved.
Sep 12, 19:15 UTC
Resolved -
This incident has been resolved.
Sep 14, 08:42 UTC
Monitoring -
The necessary adjustments have been implemented. Client email deliverability will return to normal in the next 12 hours.
Sep 12, 23:23 UTC
Investigating -
Hostek clients may see bounce back or 550 error messages when sending emails. This issue is specific to certain email providers and will resolve itself over the next 12 hours.
Sep 12, 23:22 UTC