Ashburn
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 2024 - 08:00 UTC
Scheduled - We are nearing the final stages of our Ashburn hardware refresh. The majority of customers have already been seamlessly migrated to the new environment.

For customers utilizing VLAN services, migrations will continue over the next 10 days. During this period, there may be brief interruptions in communication over the VLAN as servers transition. Any downtime experienced would be minimal.

To further minimize any potential downtime, we will migrate VLAN customers individually, ensuring that all associated servers move to the new environment together as much as possible.
Migrations will occur between 11pm and 7am CST (overnight).

We appreciate your patience as we work to complete this upgrade and enhance your service experience.
Please email support@hostek.com should you have any questions.
Oct 15, 2024 08:00 - Oct 25, 2024 08:00 UTC

About This Site

Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
90 days ago
99.64 % uptime
Today
STL Region Operational
90 days ago
98.71 % uptime
Today
REA Region Operational
90 days ago
100.0 % uptime
Today
ASH Region Operational
90 days ago
98.81 % uptime
Today
ATL Region Operational
90 days ago
100.0 % uptime
Today
ENF Region Operational
90 days ago
100.0 % uptime
Today
LDC Region Operational
90 days ago
100.0 % uptime
Today
MDC Region Operational
90 days ago
100.0 % uptime
Today
ColdFusion Services ? Operational
Shared Services ? Operational
Client Portal ? Operational
External Internet Service ? Operational
Common 3rd-Party Services Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024
Network Connectivity Issues
Resolved - This incident has been resolved.
Oct 22, 08:41 UTC
Identified - Our administrative team has received reports of network connectivity issues impacting some customers on Windows-based hosts, both shared and VPS. This issue appears to result from the ESET antivirus software installed on those servers incorrectly identifying legitimate traffic as malicious and subsequently blocking the connection attempts. The team is working as quickly as possible to implement a solution.

Updates will be provided as more information becomes available.

In the meantime, we apologize for any inconvenience this may have caused and appreciate your continued patience.
Oct 18, 19:03 UTC
Hurricane - Server down
Resolved - Update regarding Hurricane

The restore process is now complete.
All accounts should be restored.
Should you require assistance, please contact our team using support@hostek.com
Oct 22, 08:29 UTC
Update - Update regarding Hurricane:

The restoration of accounts is ongoing.
Although hard to give a precise timings we believe this will be complete by late afternoon (UK time).

Further updates will be provided as the job nears completion.
Oct 21, 09:26 UTC
Update - The restoration process of sites on the server is still underway. Due to the amount of data that is required to be transferred, this process is taking significantly longer than usual.

We appreciate your continued patience.
Oct 18, 19:52 UTC
Update - Further update regarding Hurricane:
The restore process is ongoing, however slower than anticipated.
Current estimations are approx. 72 hours to complete the restoration of all accounts.

We will provide regular updates as the our estimates change and the task progresses.
Oct 17, 15:27 UTC
Update - Update regarding Hurricane:

The restore process is taking longer than anticipated but is progressing. Further updates will be provided as we move through the restore process.
Oct 17, 08:40 UTC
Update - Update regarding Hurricane:

Account restoration is underway.
While we cannot provide an ETA, due to the significant amount of data we believe this will take in excess of 12 hours to complete.

Further updates will be provided as we near the end of the restore process.
Oct 16, 20:46 UTC
Update - Update regarding Hurricane:

All required hardware has been replaced.
The Operating System and all required software has been reinstalled.
We will shortly begin the process of restoring accounts, further updates will be provided.
Oct 16, 19:21 UTC
Update - Update regarding server issue: Hurricane.

Underlying issue:
The server has unfortunately suffered a hardware failure.
Initially it was thought a disk had faulted, resulting in ejection from the RAID array.
Upon further diagnostics the RAID controller appears to be intermittently failing which is causing additional disks to fail.

Actions:
Our team is reviewing the potentially faulty RAID controller and disks, replacing as required.
This will require a reinstall of the operating system.

Time:
We're unable to provide an ETA for full return of service at present.
Once we have completed the initial recovery steps we'll update this status page with more information.

Further updates will be provided.
Oct 16, 15:16 UTC
Update - We are continuing to work on this server.
Further updates will be provided.
Oct 16, 12:16 UTC
Identified - The server Hurricane has suffered a hardware failure.
We are working to repair the failed part(s).

Further updates will be provided.
Oct 16, 10:24 UTC
Investigating - We are aware of an issue affecting shared server HURRICANE.
Our team is investigating the issue, further updates will be provided.
Oct 16, 09:09 UTC
Oct 21, 2024
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Oct 17, 2024
Oct 16, 2024
Oct 15, 2024

Unresolved incident: Ashburn.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Router Maintenance - READING POD1
Completed - The scheduled maintenance has been completed.
Oct 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 UTC
Scheduled - Scheduled Maintenance Notification
Location: Reading
Date: 8th October 2024
Time: 21:00 PM BST // 20:00 PM UTC
Expected Duration: 1 hour
Downtime: None to Minimal (potential brief interruptions during failover between devices)

We will be performing a routine firmware upgrade on our routers in Reading to enhance network performance and stability. No downtime is expected, however there may be short interruptions as we switch between devices.

At-Risk Period:
During the maintenance window, redundancy will be reduced. However, no issues are expected during this routine upgrade
Oct 4, 16:20 UTC
Hurricane - Server down
Resolved - This issue was resolved
Oct 8, 13:23 UTC
Investigating - We are currently investigating the issue affecting shared server "Hurricane".
Further updates will be provided
Oct 8, 09:23 UTC
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