Support Delays Due to Ongoing PHP Security Incident
Monitoring - We are currently experiencing significantly higher support volumes due to the ongoing PHP security incident, resulting in longer-than-usual response times.

Please avoid submitting additional tickets or requesting updates on existing tickets, as this may affect queue positioning and further delay responses.

We are reviewing support queues every 60 minutes to identify and prioritize downtime-related issues.

Until further notice, we are prioritizing service outages and critical downtime issues. Non-downtime requests may experience extended delays and cannot be prioritized at this time.

We appreciate your patience and understanding as our team works through the backlog and addresses the most critical issues first.
Oct 25, 2026 - 19:38 UTC

About This Site

Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.

Uptime over the past 90 days. View historical uptime.
Network Infrastructure Operational
STL Region Operational
REA Region Operational
ASH Region Operational
ATL Region Operational
ENF Region Operational
ColdFusion Services Operational
Shared Services Operational
Customer Support Degraded Performance
Client Portal Operational
External Internet Service Operational
Common 3rd-Party Services Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 26, 2026

No incidents reported today.

Oct 25, 2026

Unresolved incident: Support Delays Due to Ongoing PHP Security Incident.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

PHP Security Mitigation – Shared Hosting Servers
Resolved - PHP security patches have been successfully applied across all our shared hosting servers. Both our Windows and Linux shared hosting platforms are now fully patched.

For our Windows shared hosting platform, PHP versions 8.1 and older have been removed because they have reached End of Life (EOL) and no longer receive security updates. This ensures that our shared Windows hosting environment remains up to date with supported PHP versions.
Oct 22, 18:12 UTC
Update - In life PHP versions are now undergoing patching.
This should not cause any real disruption, although you may briefly notice a service restart.
Oct 21, 16:22 UTC
Monitoring - PHP Security Mitigation – Shared Hosting Servers

We have applied a mitigation across all shared hosting servers by setting session.upload_progress.enabled = Off in PHP.
This change has been implemented in response to a recently disclosed PHP vulnerability. Patching of affected PHP versions will begin as soon as the vendor releases the relevant updates, which are currently expected later today for linux based OS, with Windows patches following shortly after.

Impact on your website
If your website relies on PHP session upload progress functionality, you may need to update your code in the short term to remove or bypass this functionality until the relevant PHP patches are available and applied.
We will continue to monitor the situation and provide further updates as patching progresses.
Oct 21, 09:38 UTC

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

DNS Resolver Issues Affecting Email Delivery in STL
Resolved - We have been able to address the issue that caused the incident, and have verified the services are operating as intended.

Should you experience any issues, please let us know by contacting our support team.
Oct 14, 08:33 UTC
Monitoring - We have identified the cause of the DNS resolver issue and have implemented a fix.

Our team is actively monitoring the affected resolvers to verify that the issue has been fully resolved. We will continue to monitor the situation and provide further updates as needed.

We apologize for the inconvenience and appreciate your patience while we work to ensure service stability.
Oct 13, 21:55 UTC
Investigating - We are currently investigating a DNS resolver issue affecting customers hosted on Pod-2 and Pod-4 in our St. Louis (STL) data center. This issue is primarily impacting email delivery.

Affected DNS Resolvers:

Pod-2: 46.254.108.34, 46.254.108.35
Pod-4: 37.72.136.14, 37.72.136.15

Our cPanel Engineering and Network teams are actively investigating the issue and working toward a resolution.

We will provide further updates on this status page as more information becomes available. We apologize for the inconvenience and appreciate your patience while our teams work to resolve this issue.
Oct 13, 19:34 UTC

Oct 13, 2026

Oct 12, 2026

No incidents reported.

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