Known RDP issues with Windows servers

Incident Report for Hostek

Identified

Microsoft has identified an issue affecting Remote Desktop Services (RDS) on Windows Servers following the latest Windows security updates.

According to Microsoft, RDS might become unstable, resulting in RDP connections failing after several minutes, sign-in issues, or servers hanging at "Please wait for the Remote Desktop Configuration." Related tools, including Microsoft Management Console (MMC), RDS Licensing Diagnoser, and File Explorer, might also become unresponsive. Additionally, the Windows Update page might stop responding and continuously display a loading indicator.

Microsoft is currently investigating the issue, and we are waiting for further information regarding a permanent fix or additional workaround.

At this time, restarting the affected server can temporarily restore access and resolve the RDP/login issue. A server restart may therefore be required to regain access if you are currently experiencing this issue.

For more information, please refer to Microsoft's documentation:

https://learn.microsoft.com/en-us/windows/release-health/status-windows-server-2025#remote-desktop-services-might-stop-responding-after-sept--2026-security-update

https://learn.microsoft.com/en-us/windows/release-health/status-windows-server-2022#remote-desktop-services-might-stop-responding-after-sept--2026-security-update

https://support.microsoft.com/en-us/servicing/os/windows-10/2026/09/kb5122876-windows-10-1809-security-update

If you are experiencing this issue and would like to schedule a server reboot to temporarily restore access, please open a support ticket through the Client Area and provide your preferred date, time, and time zone. Our team will schedule the reboot for you.

We are monitoring the situation and will provide further updates as more information becomes available from Microsoft.
Posted Sep 14, 2026 - 15:58 UTC