Increased Support Request Volume Causing Longer Response Times

Incident Report for Hostek

Monitoring

We are currently experiencing a higher-than-normal volume of support requests, which may result in longer response times than usual.

All tickets are being addressed in the order they are received. Issues involving service outages or downtime are being prioritized to minimize impact.

To help us respond as efficiently as possible, we kindly ask that you do not open multiple tickets or initiate additional chat requests for the same issue, as this increases overall wait times and may delay responses for everyone.

Our support team is actively working through the queue, and all services remain operational at this time. We appreciate your patience and understanding.

Posted Jan 08, 2026 - 19:52 UTC