NTC11-STL

Incident Report for Hostek

Resolved

This incident is marked resolved.
We will continue to montior the server health.
Posted Jul 31, 2025 - 08:21 UTC

Monitoring

The restoration of NTC11 is now complete.
All websites and services are online and operating normally.

Please note: as part of the restore process, any files that were recently modified or uploaded may need to be re-applied.

We will continue to actively monitor the server to ensure stability.
Posted Jul 30, 2025 - 19:25 UTC

Identified

The restore of server NTC11 is progressing.
We continue to work on diagnosing the OS fault with the orignal server.
Posted Jul 30, 2025 - 14:47 UTC

Update

We are continuing to investigate the underlying OS-level fault impacting server NTC11-STL.

To expedite service restoration, we have initiated a full system restore to alternate hardware while parallel diagnostics are underway on the original instance.

An estimated time to resolution (ETR) is not yet available.
Further updates will be provided as our investigation progresses.
Posted Jul 30, 2025 - 10:57 UTC

Investigating

Location: US
Short Name: STL
Server Name: NTC11-STL

Issue Summary
We have identified a fault affecting server NTC11-STL.

Resolution Plan
We are investigating the cause

Please contact our support team if you have any questions or concerns using support@hostek.com
Posted Jul 30, 2025 - 08:26 UTC
This incident affected: Shared Services.