Affected Services:

Some users of STL POD 02

Date and reported time of issue:

12th September 2023 @ 05:14 UTC

Routing error affecting a small number of customer subnets

None

Issue identified and fix in place at 05:20 UTC

Working with hardware vendor to perform any required firmware updates.

Posted Sep 15, 2023 - 08:23 UTC

Resolved

This incident has been resolved.

Posted Sep 12, 2023 - 16:27 UTC

Monitoring

The cause of the issue has been identified and a fix implemented.
We will continue to monitor

Posted Sep 12, 2023 - 05:20 UTC

Investigating

We are aware of an issue affecting some customers within POD2 STL.
Our team is investigating

Posted Sep 12, 2023 - 05:14 UTC

This incident affected: Network Infrastructure (STL Region).